At phmaya, your privacy matters. This page explains exactly what personal information we collect when you use our platform, how we store and use it, who we may share it with, and what rights you have as a player based in the Philippines. We keep things plain and straightforward so you always know where you stand.
We only collect what we genuinely need to run a safe, fair, and compliant platform for players in the Philippines.
When you create a phmaya account, we collect your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification. This information is required by Philippine gaming regulations to confirm that you are at least 21 years old and are eligible to participate. We also collect your preferred currency (PHP) and any security questions you set up during registration. All identity documents are encrypted immediately upon upload and are never shared with unrelated third parties. Your registration data is the foundation of your account and is retained for as long as your account remains active and for a regulatory retention period thereafter.
To process your deposits and withdrawals in Philippine pesos, we collect payment method details such as e-wallet account references, bank account identifiers, and transaction timestamps. We do not store full card numbers or full bank account credentials on our servers — payment processing is handled by regulated payment partners who maintain their own security standards. Every deposit and withdrawal transaction is logged with its amount, method, timestamp, and status so that both you and our compliance team can review account activity accurately. Financial records are retained for a minimum period required under Philippine anti-money laundering regulations. If you have questions about a specific transaction, the details are always accessible from within your account dashboard.
When you browse or bet on the phmaya platform, we automatically collect technical data including your IP address, device type, operating system, browser version, session duration, pages visited, and the betting or gaming actions you take. This data helps us identify technical issues quickly, personalise your experience, and detect any unusual activity that might indicate unauthorised access to your account. We also track which features of the platform you use most often so that we can prioritise improvements that matter to Filipino players. Usage data is stored in aggregated and anonymised form where possible to minimise privacy impact. You may review our cookie usage in the section below for more detail on browser-level tracking.
If you contact our support team, we keep a record of the conversation — including any messages, attachments, and the outcome — so that we can follow up effectively and maintain continuity if you raise the same issue again. We may also send you platform notifications, promotional offers (where you have opted in), security alerts, and regulatory communications via email or SMS. You can manage your communication preferences from within your account settings at any time. Transactional messages such as deposit confirmations, withdrawal updates, and security alerts cannot be switched off as they are essential to account operation. All outbound communications from phmaya will always come from our verified domain and will never ask you to share your password or payment credentials.
Your information is used to operate the platform, keep it secure, and meet legal obligations — nothing more.
We use your data to manage your account, process bets and transactions, settle Rewards points, and deliver the betting and casino-style entertainment features that phmaya offers to players across the Philippines. Without this processing, the core platform simply cannot function.
Your activity data allows us to detect suspicious login attempts, flag irregular betting patterns, and investigate potential account abuse. We share fraud signals with regulated payment partners where necessary to protect all players on the platform and prevent financial crime.
As a platform serving Philippine players, we are required by law to retain certain records and, in specific circumstances, disclose information to Philippine regulatory authorities or law enforcement agencies. We only do so when legally obligated and will inform you where permitted by law.
Aggregated, anonymised usage data helps our product team understand which features Filipino players value most. This guides our development roadmap, including improvements to the mobile app, betting markets, and the Rewards programme. No individual player is identified in this analysis.
Where you have opted in to marketing, we may use your betting preferences and activity to tailor promotional offers on the Promotions page that are more relevant to you. You can withdraw consent for marketing communications at any time through your account settings without affecting your ability to use the platform.
We monitor activity patterns to identify signs of problem gambling and to enforce the deposit limits, session reminders, and self-exclusions that players set for themselves. This processing is in your interest and is part of our commitment to safe gaming as described on the Responsible Gaming page.
phmaya does not sell your personal data to advertisers or unrelated third parties. We may share limited data with the following categories of partner, strictly for the purposes described above: regulated payment processors handling your PHP deposits and withdrawals; identity verification and KYC service providers; cloud infrastructure and hosting providers who process data on our behalf under strict data processing agreements; and Philippine regulatory or law enforcement bodies when legally required. All third-party partners are contractually bound to use your data only for the specific purpose for which it was shared and to maintain security standards equivalent to our own. If a third-party partner relationship changes materially, we will update this Privacy Policy and notify affected players where required.
You have clear rights over your personal information, and phmaya makes it easy to exercise them.
You may request a copy of all personal data we hold about you at any time. We will provide this in a clear, readable format within the timeframe required by applicable Philippine law. To make a data access request, log in to your account and use the support channel in your dashboard, or send a written request to our data privacy contact. We will verify your identity before releasing any data to protect against unauthorised disclosure. There is no fee for a standard access request made in good faith.
If any personal information in your account is inaccurate or out of date, you can update most details directly from your account profile page. For changes to identity documents or other verified information, please contact support so that the update can be processed alongside any re-verification steps required by our compliance team. Keeping your account information accurate is important for smooth withdrawals and uninterrupted platform access. We aim to process correction requests promptly, typically within five business days.
You may request deletion of your account and associated personal data. We will action this request subject to any legal obligations that require us to retain certain records — for example, financial transaction logs that must be kept under anti-money laundering law. When deletion is not immediately possible in full, we will suppress your data from active processing and delete it as soon as the retention period expires. Any real-money balance in your account at the time of a deletion request will be returned to you after standard verification checks are completed.
Where our data processing is based on your consent — such as receiving marketing emails or SMS promotions — you may withdraw that consent at any time without giving a reason. Simply update your communication preferences in account settings or contact support. Withdrawing consent for marketing will not affect any processing that is required for legal compliance or the operation of your account. If you believe we are processing your data unlawfully or disproportionately, you also have the right to object, and we will review the matter promptly.
phmaya uses essential cookies to keep you logged in, maintain your session preferences, and ensure secure communication between your browser and our servers — these cannot be disabled without breaking core platform functionality. We also use performance cookies to understand how players navigate the platform so we can improve page speed and usability, particularly on mobile devices. Where we use any analytics or preference cookies that are not strictly essential, we will ask for your consent when you first visit the site and you can update your choices at any time through the cookie settings link in the footer. We do not use third-party advertising cookies or share browsing data with external ad networks. If you use the phmaya mobile app, the app may use device-level identifiers in the same way that session cookies function in a browser, and these are subject to the same data practices described in this Privacy Policy.
phmaya may update this Privacy Policy from time to time to reflect changes in Philippine law, platform features, or our data practices. When we make material changes, we will post the updated policy on this page with a new effective date and, where appropriate, notify registered players by email. We encourage you to review this page periodically so you are always aware of how your information is handled. If you have any questions about this Privacy Policy, want to exercise any of your data rights, or believe your privacy has been affected in any way, please reach out to our support team through your account dashboard. You can find answers to common privacy-related questions on the FAQ page as well. For a full overview of how phmaya operates, visit the About Us page.
Now that you know how we handle your data, you can register with confidence. phmaya is built specifically for Filipino players — with Philippine peso transactions, a mobile-first experience, sports betting markets covering PBA, UAAP, and international football, plus an automatic Rewards programme from your very first wager.